Terms of service

Overview

These Terms and Conditions govern the sale and purchase of goods between you and Jacqueline van Hoef, an online womenswear retailer headquartered in Switzerland at Zentralstrasse 85, 2503 Biel/Bienne, Switzerland.

These Terms do not affect your statutory consumer rights. By placing an order through our online store, you agree to the Terms that apply at the time of your order.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products online.

Online Store Terms

By using this website or placing an order, you confirm that you are legally able to enter into a purchase agreement in your country of residence. If you are using this website on behalf of a minor, you confirm that you have the authority to do so.

You may not use our website or products for any illegal or unauthorised purpose, and you must not violate any applicable laws when using our services.

Products and Product Information

We aim to provide clear and accurate product information, including descriptions, prices, availability, colours, images, sizing and delivery information.

Product images and colours are displayed as accurately as possible, but the appearance of colours may vary depending on your device settings and screen.

Product availability, prices and promotions may change. If an error affects your order, we may contact you to confirm the correct information or, where necessary, cancel and refund the order.

Prices and Payment

All prices are shown in the currency displayed at checkout. Prices may be updated from time to time, but the price shown at the time of your order will apply to that order.

Payment must be completed through the available payment methods shown at checkout. We reserve the right to refuse or cancel an order if payment cannot be verified, if fraud is suspected, or if there is an error in the order information.

Order Acceptance

After placing an order, you may receive an order confirmation by email. This confirms that we have received your order, but it does not guarantee acceptance if there is an error, suspected fraud, payment issue, or product availability issue.

We reserve the right to refuse, cancel or limit orders where necessary, including where products are unavailable, pricing errors occur, or shipping to a destination is not possible.

Shipping and Delivery

Shipping times, handling times, delivery destinations, shipping costs and any free shipping thresholds are described in our Shipping Policy.

Delivery times are estimates and may vary depending on the destination, carrier processing, customs clearance, local delivery conditions and other factors outside our control.

Customers are responsible for providing accurate shipping and contact information at checkout.

Returns, Refunds and Consumer Rights

Returns, refunds and exchanges are governed by our Returns and Refunds Policy.

Nothing in these Terms affects your statutory consumer rights, including any mandatory cancellation, return or refund rights that apply in your country of residence.

For eligible returns, products must be returned in accordance with the conditions stated in our Returns and Refunds Policy.

International Orders, Customs and Duties

For international orders, customs duties, taxes, import fees or local charges may apply depending on the destination country. These charges are determined by local authorities and may be the responsibility of the customer unless otherwise stated at checkout or in our Shipping Policy.

Accuracy of Billing and Account Information

You agree to provide current, complete and accurate purchase, billing, shipping and account information for all purchases made through our store.

You are responsible for keeping your account and contact information up to date so that we can process your order and contact you if needed.

Third-Party Tools and Links

Our website may include links to third-party websites or tools. These are provided for convenience only. We are not responsible for the content, accuracy, privacy practices or availability of third-party websites.

User Comments, Feedback and Submissions

If you submit comments, reviews, suggestions or other content, you confirm that you have the right to share that content and that it does not violate any law or third-party rights.

We may use customer feedback to improve our products, services and website, subject to applicable privacy and consumer protection laws.

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Errors, Inaccuracies and Omissions

Occasionally, our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery times or availability.

We reserve the right to correct errors, update information or cancel orders if information on the website or in an order is inaccurate. If your order is affected, we will contact you where appropriate.

Prohibited Uses

You must not use the website or its content for unlawful purposes, to violate any applicable laws, to infringe intellectual property rights, to transmit malware, to collect personal data without permission, or to interfere with the security or operation of the website.

Disclaimer of Warranties and Limitation of Liability

We aim to provide a reliable and secure online shopping experience. However, we do not guarantee that the website will always be uninterrupted, error-free or available at all times.

Nothing in these Terms excludes or limits liability where it cannot be excluded or limited under applicable law, including liability for fraud, intentional misconduct, or statutory consumer rights.

To the fullest extent permitted by law, Jacqueline van Hoef shall not be liable for indirect, incidental or consequential losses arising from the use of the website or products.

Indemnification

You agree to indemnify and hold harmless Jacqueline van Hoef, its affiliates, employees and partners from claims arising from your breach of these Terms, your misuse of the website, or your violation of applicable law or third-party rights.

Severability

If any provision of these Terms is found to be unlawful, void or unenforceable, the remaining provisions shall remain valid and enforceable.

Termination

We may suspend or terminate access to our website or services if you breach these Terms or misuse our website.

Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy and Returns and Refunds Policy, constitute the agreement between you and Jacqueline van Hoef for purchases made through our online store.

Governing Law

These Terms and any agreements for the provision of our services shall be governed by the laws of Switzerland.

For consumers residing in the United Kingdom, the European Union or other countries, any mandatory consumer protection rights under the laws of their country of residence shall remain unaffected.

Changes to These Terms

We may update these Terms from time to time by posting the revised version on this page. The version available at the time of your order will apply to that order.

Contact Information

Questions about these Terms should be sent to:

Jacqueline van Hoef
Zentralstrasse 85
2503 Biel/Bienne
Switzerland

Email: info@jacquelinevanhoef.co.uk
Customer Helpline: +41 78 799 22 84